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Frequently asked questions
Can I cancel my order after placing it?
Yes. Orders can be cancelled through My Account → Orders as long as the order has not been dispatched.
Can I cancel my order after it has been shipped?
No. Once an order has been shipped, cancellation is not possible.
How long does it take to receive a refund for a cancelled order?
Refunds for prepaid cancelled orders are processed within 7–10 business days. Refunds are credited to the original payment method used during checkout.
What is your return and exchange policy?
We offer a 3-day Return & Exchange Policy from the date of delivery.
What should I do if I receive a damaged or incorrect product?
Please submit a return/exchange request within 3 days of delivery along with clear photos or videos showing the issue.